GUEST RELATIONS LEAD

• Hospital-Main Campus
• Support Services
• Full-Time
• Variable hours – may be required to cover other locations
• GUEST RELATIONS
• 8319

Job Description

Benefits

In addition to competitive compensation and wellness benefits (medical, dental, vision and prescription) Beebe Healthcare also offers:

• Sign-on and Referral Bonuses for select positions
• Tuition Assistance up to $5,000
• Paid Time Off
• Long Term Sick accrual
• Employer Contribution Plan
• Free Short and Long-Term Disability for Full Time employees
• Zero copay for drugs on prescription plan for certain conditions
• College Bound 529 Savings Plan
• Life Insurance
• Beebe Perks via Work Advantage
• Employee Assistance Program
• Pet Insurance

Overview

Assists the Director/Manager in the technical operations by ensuring proper day to day operations with the Operators, Attendants and Valets. Serves as a resource for team members. Primary duties include operating switchboard, guest relations function, compliance with policies/procedures, problem solving, teaching/training and communication.

Responsibilities

• Operate the switchboard, efficiently answering and relaying long-distance, local, and interdepartmental calls using the UA5200 client. Maintain a professional voice and demeanor at all times.
• Utilize various computer applications (e.g., Invision) to ensure patients are directed appropriately.
• Perform Receptionist and Greeter functions, including assisting patients and guests with accurate directions and information. This may involve physically escorting them to their destinations.
• Assist vendors with navigation and deliver flowers and cards according to established policies and procedures. Transport patients in wheelchairs as needed.
• Conduct screening procedures, including taking temperatures and asking screening questions. Provide masks to individuals entering without one.
• Notify the destination department of any patient who does not pass the screening questions or temperature check, following protocol for appropriate responses.
• Advise team members and visitors who fail to meet screening criteria on the recommended next steps per protocol.
• Understand the importance of first impressions, recognizing this role as the entry point to BMC. Ensure voice, appearance, and behavior consistently support excellent customer service.
• Serve as a resource for patients and visitors at all times, addressing customer complaints in the absence of a manager.
• Assist the manager with database maintenance by adding, updating, or deleting team member information in the switchboard system when necessary. Ensure all entries are accurate and up-to-date.
• Coordinate conference call assignments as needed.
• Maintain an adequate stock of supplies, including thermometers and other essential items for screenings.
• Handle scheduling needs in the absence of the manager.
• Perform other duties as assigned to support departmental operations.

Qualifications

Competencies Skills

• Strong written and verbal communication skills
• Proficiency in basic computer programs
• Ability to maintain confidentiality regarding patients and team members
• Resilience in crisis situations
• Excellent customer service skills for patients, team members, and visitors

Credentials

Education

Essential:

• High school graduate or equivalent

Entry

USD $17.25/Hr.

Expert

USD $26.74/Hr.

Apply

©2024 Main Campus: 424 Savannah Road | Lewes, DE 19958

• Privacy
• Terms & Conditions
• Accessibility
• EEO