Referral Teleservices Tech

Location Spartanburg, SC
Facility Home Office: 700 N Pine Street, Spartanburg, SC 29302
Department IT - SERVICE DESK
Schedule - Shift - Hours Full-Time - Days (weekends as needed) - 7:00 am - 3:30 pm
Job Category Administrative/Clerical
Salary Job Grade 009
Req #: 61517

Summary

Position Summary

Presenting the opportunity to join a team that is a vital role in Spartanburg Regional, one of South Carolina’s largest healthcare systems. The Referral Teleservices Tech is an essential position where the individual is responsible for efficiently answering a multi-line phone system and directing the callers to the correct area by verifying information in the EMR. Individuals in this role have duties that include maintaining the on-call schedule for practices, answering service for areas during off hours, monitoring alarms and lite help desk responsibilities at times where documentation in the ticket system is required.

Minimum Requirements

Education

High School Graduate or GED Equivalent

Experience

1+ years working experience as a receptionist operating a multi-line switchboard phone system.
Must be able to speak, understand, and write in English.

Core Job Responsibilities

Handles a high volume of inbound calls and maintaining a response rate swiftly in accordance with agreed standards.
Maintains and updates the list of availability of staff continuously to receive incoming calls.
Operates various standard office machines, including personal computer, various software, fax, phone, and printer.
Monitors hospital alarms and calls emergency codes.
Understands and responds effectively and clearly too addressed requests in person or over the phone, and to written or verbal instructions.
Requires adherence to all policies and procedures, including standards of behavior, attendance, punctuality and personal appearance.
Establishes and maintains efficient working relationships with supervisors, co-workers, patients and the general public.
Enters data into health information management system and performs other routine assigned clerical suites as needed.
Pursues personal development of knowledge and skills required for the efficient performance of the job role.
Other duties as assigned.

Additional Information

Spartanburg Regional Healthcare System (SRHS) offers a full spectrum of services through six hospital campuses: Spartanburg Medical Center, Spartanburg Medical Center — Mary Black Campus, Pelham Medical Center, Cherokee Medical Center, Spartanburg Hospital for Restorative Care and Union Medical Center. SRHS also includes Ellen Sagar Nursing Center and Woodruff Manor. SRHS provides unparalleled cancer care through Gibbs Cancer Center & Research Institute, with locations in Spartanburg, Greer, Union and Gaffney. The multidisciplinary Medical Group of the Carolinas has more than 600 physicians across Upstate South Carolina and western North Carolina. SRHS employs more than 9,000 associates and offers outpatient surgery centers and a Level I Trauma Center.

Founded on Aug. 29, 1921, as Spartanburg General Hospital, Spartanburg Regional celebrates over 100 years of excellence.