UNIT SECRETARY / MONITOR TECH - ICU

• Hospital-Main Campus
• Admin Support
• Full-Time
• 12 hour shift – Days
• INTENSIVE CARE UNIT
• 8170

Job Description

In addition to competitive compensation and wellness benefits (medical, dental, vision, and prescription) Beebe Healthcare also offers:

• Sign-on and Referral Bonuses for select positions
• Tuition Assistance up to $5,000
• Paid Time Off
• Long Term Sick accrual
• Employer Contribution Plan
• Free Short and Long-Term Disability for Full Time employees
• Zero copay for drugs on prescription plan for certain conditions
• College Bound 529 Savings Plan
• Life Insurance
• Beebe Pers via WorkAdvantage
• Employee Assistance Program
• Pet Insurance

Overview

The ICU Unit Secretary provides administrative and clerical support to the ICU staff, ensuring the smooth operation of the unit. This role involves managing patient information, coordinating communication, and assisting in the efficient delivery of care.

Responsibilities

Reception Duties:

• Greet patients, families, and visitors upon arrival to the ICU
• Answer and direct phone calls to the appropriate staff members
• Provide information and assistance to visitors and families as needed
• Promptly answer pneumatic tube system and utilizes appropriate follow up
• Responsible for assisting unit manager with identifying broken/problematic EMR devices (WOWs, tablets, wall PCs, desktop PCs), label printers, fax/printers
• Independently reports equipment issues to appropriate departments using established procedures and tracks resolution of reports problems, escalating barriers to unit manager as needed.

Patient Record Management

• Maintain accurate and up-to-date patient records, including admission and discharge information
• Ensure that all patient charts are organized and accessible to medical staff
• Promptly monitor physician/provider orders in the electronic medical record (EMR) when necessary
• Maintain medical records and break down paper charts in compliance with medical records guidelines.
• Ensures complete chart is sent with patient at time of transfer to another department, transfer to another facility or at discharge

Communication Coordination

• Serve as a communication hub between nurses, physicians, patients and other departments
• Relay messages, lab results, and critical information to the appropriate parties promptly
• Coordinate the scheduling of tests, procedures, and consultations for patients
• Consistently and independently requests equipment and supplies needed to carry out physician orders and ensure delivery.

Patient and Family liaison

• Provide updates to families regarding patient status as directed by medical staff
• Ensure that family member have the resources and support they need while visiting the ICU

Administrative Support

• Assist with the preparation of reports, forms, and other documents as required by the ICU team
• Order and maintain inventory of supplies for the ICU unit
• Assures prompt, appropriate storage of all supplies
• Handle the filing and organization of documents and ensure compliance with hospital policies and procedures
• Ensures nursing unit is constantly prepared for an EMR downtime event, including maintenance of identified downtime devices and equipment

Compliance and Confidentiality

• Adhere to all hospital policies and procedures, particularly those related to patient privacy and confidentiality (HIPAA)
• Ensure compliance with safety and infection control procedures

Qualifications

• Ability to work effectively in a fast-paced, high-stress environment

Competencies Skills

• Clear Communication Skills Both Written and Verbal
• Able to Keep Confidential Information Regarding Patients, Team Members
• Able to Withstand Crisis Situations
• Has Skills to Provides Customer Service to Patients, Team Members and Visitors
• Knowledge And Experience with Electronic Health Records

Credentials

• BLS – Basic Life Saving Certification

Education

• High school graduate or equivalent

Salaries starting at

USD $17.25/Hr.

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