Damon Rouse

Damon L. Rouse

330 So. Broadway
Unit D-1
Tarrytown, NY 10591
(914) 418-5167 home
(914) 467-9336 mobile
Email: dlrouse01@gmail.com

Objective: To obtain a position that will utilize and further develop my knowledge and skills.

Experience:
Dish Network – Thornwood, NY (06/2014 – Present)
Satellite Dish Installer/Technician
• Installs all telecommunications equipment via satellite dish to customer’s television set(s), or computer(s).
• Addressed customer complaints and directed customers to the appropriate manager for resolution,
• Provided information resource to customers, other visitors, and staff.
• Gathers, provides and participates in the development of information to help patients understand and access services
• Makes minor demographic changes in system for customers and assisted customers with client portal registration. Performs disconnects, reconnects, relocations, changes of service

Cablevision, Yonkers, NY (07/2008-01/2014)
Service Technician – Grade 14
• Installs all telecommunications equipment from the tap to the customer’s television set(s), telephone(s) or computer(s).
• Addressed customer complaints and directed customers to the appropriate manager for resolution,
• Provided information resource to customers, other visitors, and staff.
• Gathers, provides and participates in the development of information to help patients understand and access services. Performed other general duties as assigned.
• Makes minor demographic changes in system for customers and assisted customers with client portal registration. Assisted with data entry projects, mailings and other projects as assigned
• Performs disconnects, reconnects, relocations, changes of service, leakage detection and repair and add sets as instructed and required; installs, repairs and replaces telephony, digital services and CATV interfaces.
• Repairs and services all telecommunications equipment from the tap to the customer’s television, telephone or computer through the use of appropriate test equipment, and repairs/replaces worn components, faulty connections, or otherwise defective equipment using appropriate tools and test equipment. Troubleshoots all drop-related problems using appropriate test equipment.
• Identifies and resolves basic PC and RF technical problems including, but not limited to, PC hardware and software (including Mac OS, Windows NT, Windows 95 and 98, OS/2), the internet and its associated utilities, on-line services, client network protocols (TCP/IP), and telephony services. Complete the drop certification back to the tap to ensure proper operation of telecommunication equipment.
• Acted as company service representative by educating customers in a comprehensive and professional manner regarding the use of cable TV equipment, products and programming. Guides and educates customers using customer collateral with regard to PC hardware and company’s standard suggested software applications. Ensure complete customer satisfaction by diligently resolving (or referring to the appropriate department if necessary) all reasonable customer requests relating to the installation and service of telecommunications capabilities.
• Ensures that all work-related tasks are performed in a manner that is in compliance with company’s and OSHA safety rules and regulations.

Trustco Bank – Pelham, NY (04/2008-06/2008)
Head Bank Teller
• Reconcile beginning and ending bank balances.
• Process customer transactions
• Supervise junior bank tellers
• Provide customer satisfaction
• Report suspicious activity to appropriate authorities.

Commerce Bank – Hartsdale, NY (08/2006-02/2008)
Junior Bank Teller
• Assisted Customers with all banking transactions.
• Greeted customers, visitors and staff warmly and directed them to appropriate bank personnel.
• Exchange foreign currency.
• Count cash at beginning and end of shift.
• Balance currency, cash and checks in cash drawer at end of each shift.

Education: Midwood High School, Brooklyn, NY 1991-1995
 Academic Diploma

Certification: Certified Cable/Network Technician

Skills:
• Knowledge of Windows Platforms, Telecommunications equipment (Cisco Routers, Switches, Modems, TCP/IP, LANWAN); ORBS computer systems.

Strength: Highly motivated and goal oriented, thorough and precise in attention to details.
Dependable and willing to do the necessary job requirements that are needed to meet established goals.