Ian Selsky

Detail-oriented futurist, with proven managerial, organizational leadership, performance enhancement, team building, coaching and facilitation, client services, alliance building, administrative and professional writing skills.

STRENGTHS

• More than 10 years’ management experience in organizational leadership and relationship building with clients and team members.
• More than 29 years’ laboratory and healthcare experience.
• A dynamic team leader: able to bring energy, enthusiasm, and humor to motivate team members to achieve potential and meet objectives.
• A highly organized manager and coach: able to quickly assess needs and provide tools to resolve difficulties, enhance learning, and improve performance.
• Accomplished filmmaker and published fashion photographer for more than 10 years’ with multiple music videos, short films, and public service announcements.

EXPERIENCE

Toxoplasma Serology Laboratory Research Institute at the Palo Alto Medical Foundation (A Not For Profit Community Based Organization)

Mar/08 – Present                                         Palo Alto, CA

–Manager, Laboratory/Client Services/Administrative                                                             –Supervisor IV, Laboratory/Client Services

–Supervisor III, Laboratory/Client Services

• Built a strong team fostering both independence and a cohesive, productive team environment encouraging positive attitudes.
• Utilizes clarity, humor, well-defined goals, and a positive work ethic to establish a spirited culture throughout the department.
• Developed and implemented strategic objectives to ensure achievement of profitability goals and a high level of client satisfaction.
• Increased Total Revenue from $1.9 million when I was brought aboard to greater than $2.6 million with a 2016 projection exceeding $2.8 million.
• Created and led cross-functional teams in building a strong esprit de corps and supporting the continual creation and upgrade of the laboratory information system (LIS), as well as resolving problems, and determining the need for improvements to the LIS, working with the programmer as necessary. Created new functionality, developed business requirements, and trained users.
• Planned and structured resources necessary to sustain growth of client base, and increase company footprint both locally and globally.
• Supervises client services staff and functions, including reporting of results and general information.
• Has ability and knowledge to interpret the serologic profile on an advanced level and to resolve complex client problems.
• Supervises specimen processing; identifies and resolves problems.
• Supervises case reviews with consultants. Identifies and presents cases needing review to consulting physician.
• Conveys results with comments to patients' physicians after review. Resolves problems with consultation process.
• Creates forms for consultation process, working with laboratory director and consultants.
• Identifies patients to be coded and enters codes in the LIS.
• Reviews and reconciles monthly statements. Resolves discrepancies with accounting department.
• Performs duties of laboratory assistants as needed.
• Meets regularly with the Laboratory Director and Lead Manager to discuss issues related to laboratory operations, including Quality Assurance (QA), personnel, accounts receivable, collections, and budgets. Works with Laboratory Director and Lead Manager to evaluate and monitor the quality of overall laboratory services, as specified in the QA Plan: Prepares Turnaround Time (TAT) and Patient Test Management Survey reports. Contributes to and reviews monthly and quarterly QA reports.
• Works with Serology Lead Manager for preparation of CLIA and NY Department of Public Health inspections.
• Assists in the completion and management of operational budget in conjunction with the Serology Lead Manager and Director.
• Monitors competency of laboratory and client services personnel. Completes performance reviews.
• Monitors and documents employee performance and conducts coaching, counseling performance evaluations, and termination in collaboration with the Serology Lead Manager and Director, and the Human Resources department.
• Supervises the maintenance of and oversees the organization of the TSL website; information includes specimen requirements and testing information, announcements, current staff pictures, recent articles, requisitions, frequently asked questions (FAQ), and other material to aid clients in utilizing the laboratory’s services.
• Reviews contract agreements with clients and aids in resolving questions and problems with clients regarding the contracts and agreements. Performs rewrites and addendums to contracts. Supervises compliance with terms of client contracts regarding communications of results and accounting. Cultivates excellent long-term relationships with clients, maintaining ongoing communication and facilitating solutions to address concerns.
• Manage support for investigators performing studies at the TSL including, but not limited to obtaining necessary resources and credentials (i.e. network profiles, building access) through Palo Alto Medical Foundation (PAMF) and developing systems for data and/or sample retrieval.
• Administers policies for retention and storage of patient charts and accounting records.
• Performs special projects as assigned by Director or Laboratory Lead Manager, employing advanced computer skills (using excel, knowledge of access and knowledge of crystal reports).
• Observes and enforces laboratory attendance and personnel policies among staff.
• Assesses staffing. Responsible for interviewing and hiring applicants. Oversees and documents training of new personnel.
• Adheres to Standard Operating Procedures (SOP's), and laboratory safety and patient confidentiality policies.
• Performs phlebotomy on an as needed basis.
• Responsible for maintaining, updating and writing SOP's in the client services and the specimen processing areas. Develops and maintains written policies and procedures for significant department functions and tasks.

UCSF Medical Center –Supervisor, Hospital Lab Tech III

Aug/06 – Mar/08                                San Francisco, CA

• Maintained a productive and cohesive team of more than 30 members on 3 separate shifts on a daily 24-hour basis of inpatient employees, as well as numerous employees at satellite and outpatient locations.
• Responsible to act as a liaison between the Clinical Lab and all hospital and non-hospital sites submitting laboratory specimens, while effectively supervising the Hospital Lab Tech I’s (HLT) and the ACC Outpatient Lab as needed.
• Supervise and maintain Central Processing by providing instruction related to tests, information result inquiry and problem solving in any aspect of the job when needed while still monitoring the workflow.
• Follow-up problems related to all aspects of the client and laboratory relationships.
• Coordinate external courier service between satellite labs.
• Monitor attendance and tardiness, and arrange for coverage when scheduling is short staffed. Maintain the weekly workstation rotation schedule.
• Perform manual billing tasks as required and troubleshoot problems with billing and results from other labs.
• Collect QA data and prepare reports for results, which fall outside of acceptable limits.
• Monitor the training of new employees and Clinical Lab Scientists (CLS) students during their rotation through the lab.
• Ensure that employees are notified about changes in laboratory procedures and provide instruction as needed.
• Established, created and wrote all protocols and SOP's for the Misys and the Sunquest Roll and Scroll computer systems used in Central Processing and all UCSF Medical Center satellite labs.

UCLA Medical Center –Hospital Lab Assistant III

May/04 – Aug/06                               Los Angeles, CA

• Phlebotomy Team Leader/Dispatcher responsible for dispatching all labs to be drawn by phlebotomists.
• Interface with physicians and nurses on appropriate test ordering.
• Train Medical and Phlebotomy Students in various phlebotomy and peripheral smear techniques.
• Supervise the draws for both in and outpatients while overseeing the specimen processing area.
• Evaluate work performance and counsel employees when necessary.
• Establish and instruct lab personnel on new procedures and maintain daily workflow of the lab.
• Research and update the Materials Safety Data Sheets (MSDS) used in the Lab.

Previous experience includes:

Daniel Freeman Marina Hospital –Lab Assistant                                       Marina del Rey, CA

California Pacific Medical Center –Lab Aide III                                               San Francisco, CA

VA Medical Center –Medical Technician                                                         San Francisco, CA

H. Lee Moffitt Cancer and Research Institute (A Not For Profit Corporation) –Specialist Assistant Technician            Tampa, FL

Tampa General Hospital –Phlebotomist                                                                Tampa, FL

United States Naval Reserves      –Hospital Corpsman Petty Officer 3rd Class, HM3

May/87 – May/93

• Administered medical treatment to military personnel in the hospital and field environment.
• Coordinated and managed administrative activities in support of military and healthcare operations.
• Set up and maintained field hospitals according to the Chief Medical Officer’s specifications.
• Kept detailed inventories of material and equipment on medical wards and clinics.
• Ordered and received supplies and equipment for wards and clinics.
• Assembled, refurbished and maintained operational contingency supply blocks.

EDUCATION, CERTIFICATES AND AWARDS:

Master’s of Science, Cal State University         2015

Major: Health Care Administration, Management and Change in Health Care • GPA: 3.90

[Worked full-time (f/t) concurrently with f/t classes]

Peninsula Coastal Region Certificate of Achievement for Outstanding Performance and Completion of the Leadership Excellence Program                  June/2009 – June/2010

National Center for Competency Testing (NCCT) – Certified Phlebotomy Tech                                2005

Certified Phlebotomy Technician (CPT) – License Number CPT04864                                 2005

B.F.A., Academy of Art University                      2002

Major: Motion Picture and Television • Honor: Dean's List

[Worked f/t concurrently with f/t classes]

B.A., University of South Florida        1996

Major: English-Creative Writing Fiction • Honor: Dean's List

(Worked f/t concurrently with f/t classes)

United States Naval Reserve - Field Medical School

Major: Hospital Corpsman         1988                             Major: Fleet Marine Medic United States Marine Corps     1991

Awards: Naval Reserve Meritorious Service Medal

National Defense Service Ribbon (Persian Gulf Crisis)

Hospital Corps School Graduate with Distinction

Letter of Appreciation from Commander of Naval Hospital Great Lakes

UCLA Medical Center STAR Award – Patient Relations  2004

UCSF Medical Center 4 STAR Award’s – Patient Relations / Customer Service   2006 / 2007

WRITING SKILLS AND LANGUAGES:

Registered with the Writer's Guild of America / Wrote and updated the Standard Operating Procedures Manual (SOP’s) for the RSWEB, as well as processing and office procedures for the Toxoplasma Serology Laboratory at the Palo Alto Medical Foundation / Wrote and updated the SOP’s for the Misys and the Sunquest Roll and Scroll computer systems used by UCSF and UCLA Medical Center Laboratories / Wrote SOP’s for SmithKline Beecham (SKBL) system used by a medical laboratory / Rewrote and updated SOP’s for venipuncture, laboratory policy and the use of the Sunquest computer system / Fluent in English with some Japanese, Spanish and Hebrew.

SKILLS AND AREAS OF KNOWLEDGE:

Macintosh, NT and Windows based OS systems / Access / Lawson / Hyland / OnBase / MyPSDP and MyHIRE / Misys / Sunquest / Merlin / IDX / TDS / HIS / Taleo / SKBL / Meditech / EXCEL / Avid / Premiere / Adobe After Effects / Final Cut Pro / Pro Tools / Adobe Illustrator / Photoshop / Final Draft / 35mm Motion Camera Packages, Digital and Video / Grip and Electric / Working knowledge of various multimedia and production equipment / PADI Certified Since 1983.