Experienced in Healthcare and Management
  • Bowie, MD
  • October 14, 2015
  • Ten years of experience leading front- and back-office administration and serving as a trusted assistant to senior executives;
  • Well-honed office management skills, including hiring and supervising clerical staff; scheduling, calendaring and event planning; preparing reports; administering records management systems; and senior level administrative management, program management for key national programs to include international level.
  • Over ten years of Medical practice management to include, Medical billing, Physician credentialing, knowledge of various Privacy act and FOIA HIPPA regulations.
  • The ability to anticipate executives’ needs, follow through on all details and tactfully handle sensitive situations; and
  • Computer proficiency, including a solid foundation in MS Office Suite (Word, Excel, PowerPoint and Access).
E-mail
bwanzer@yahoo.com
Phone Number
301-704-5527

Education

Healthcare Administration @ Southern Illinois University
Aug 2003 — Aug 2013

Bachelor of Science Degree in Healthcare Administration

Experience

Management and Program Technician @ National Guard Bureau
Nov 2009 — Current

•Provide executive-level administrative support to the Division Chief and the Joint Training & Exercise Division.
•Prepare, integrate, and synchronize diverse weekly and monthly calendars for Joint Training & Exercise Division.
•Participates and contributes to division chief meetings, branch chief meetings, staff meetings, video teleconferences (VTCs), in progress reviews (IPRs), and conferences; coordinating and brainstorming, to develop new processes, and streamline current processes, providing information sharing, and guidance within the NGB-J37 division.
•Attend/Coordinate multiple high level Conference calls strategic to include GO/FO/SES level, congressional, and international.
•Coordinates Video Tele-Conference (VTC) for the National Guard Bureau Military Senior Staff and Civilian Executives.
•Prepare correspondence, reports, and PowerPoint presentations according to proper DoD formats and regulations. Knowledge of National Guard Bureau policies and procedures.
•Management the administration and correspondence log for all field requests, products and materials for deliverables to the Pentagon, Andrews AFB, Army National Guard Readiness Center (ARNGRC), and the NGB J7 Division.
•Review and summarize miscellaneous reports and documents; prepare background documents.
•Assumes responsibility for assuring that requests for action or information is given to appropriate staff personnel.
•Maintain the military personnel system HRMS for compliance.
•Managed the Guard Knowledge Online (GKO) and Joint Knowledge Online (JKO) databases.
•Manage the Joint Applications Staff Management System (JASMS), perform as Action Officer,
•Perform assigned Joint Application Staff Management System tasks in workflow queue, Input, distribute, close tasks in system as required/requested.
•Monitor Branch and Division ANG/ARNG and Civilian Officer and Enlisted performance report program and ensures performance reports are current, accurate and submitted on time.
•Process ANG/ARNG Officers and Enlisted for Awards and Medals.
•Ensure Knowledge Operations of processing and control of administrative written and electronic communications, mail and messages for J37 Division.
•Serves as assistant Supply Liaison Officer for NGB-J37; requisitioning office supplies, managing and tracking office purchases.
•Prepare travel authorizations, travel vouchers, and related internal financial requirements.

•Manage the Learning Center which ensures client education is conducted in an environment conducive to learning.
•Manage the learning center and schedules for Joint Training and the Joint Services. Coordinates Video Tele-Conference (VTC) for the National Guard Bureau Military Senior Staff and Civilian Executives, Conducts workstation training.
•Develops and publishes course schedules and announcements; reviews course syllabus; for correctness and accuracy; develops student rosters and creates student records; manages the preparation of course materials (certificates, name tags, CDs/DVDs, handouts, etc).
•Conduct research and advises the Branch manager on appropriate responses to complex requests.
•Managed the Guard Knowledge Online (GKO) and Joint Knowledge Online (JKO) learning management portals, programs and courses webpage and registration area for the Emergency Management Staff Trainer.
•Prepare, integrate, and synchronize diverse weekly and monthly calendars for Emergency Management Staff Trainer (EMST).
•Tracks/monitors actions and ensures that they are completed in a timely manner, converts documents into final form briefs, instructions, voice recordings, narrative tabulated reports, and personnel actions.
•Manage and Coordinate the JFHQ States Table Top exercises (TTX) and Command Post Exercise (CPX) Training events for EMST.
•Knowledge of National Guard Bureau policies and procedures.
•Management and oversight of the registrar function for the NGB Joint Training Continuum Portfolio of courses for Emergency Management Staff Trainer.
•Manages the NGB-J37 Guard Knowledge Online (GKO) and Joint Knowledge Online (JKO) learning management portals; uploads information, course updates and student training records into the respective learning management repositories; maintains records of students across the 54 States, Territories and the District of Columbia.
•Manages the Joint Training Continuum database and prepare the Joint Training Continuum training reports; ensures all training from inception through completion are recorded in the databases.
•Performs Knowledge Operations duties to include; processing and control of administrative written and electronic communications, mail and messages for J37 Division.
•Ensure office records, publications and forms are maintained according to regulations. Monitor and review Division websites to include Guard Knowledge Online for accuracy, content, PII and FOIA.
•Ensure all personnel completing courses within the Joint Training Continuum are reflected and maintained in NGB-J37 Access databases.
•Manage the Emergency Management Staff Training course for emergency preparedness.
•Prepare correspondence, reports, and PowerPoint presentations according to proper DoD formats and regulations.
•Serves as the Emergency Management Staff Trainer Coordinator for all Registrar and operational activities.
•Serves as assistant Supply Liaison Officer for Joint Training and Exercise Division; requisitioning office supplies, managing and tracking office purchases.
•Created a job working environment that is a harmonious -working relationship with employees, customers and senior leadership.

Executive Assistant @ Department of Energy
Jun 2008 — Nov 2009

•Provide executive-level administrative support to the Director of Procurement and the Headquarters Procurement Services Office.
•Maintained Procurement Services main telecommunication lines for public inquire of Energy.
•Ensure that current and prospective clients (contractors, grant recipients) are referred to the applicable DOE’s contracting and grant analyst/office in a timely manner.
•Implement a communications protocol that resulted in precise and professional communication with high level government officials such as the Secretary of the Department of Energy, the Inspector Investigative Office.
•Serves as assistance Supply Liaison Officer for Procurement Services office; requisitioning office supplies, managing and tracking office purchases.
•Performs Knowledge Operations duties to include; processing and control of administrative written and electronic communications, mail and messages for the Procurement Office.
•Ensure office records, publications and forms are maintained according to regulations.
•Monitor and review Procurement websites for accuracy, content, PII and FOIA.
•Provides management and oversight of the registrar function for the Procurement Services office.
•Ensures all personnel completing courses within the Procurement Services are reflected and maintained in Procurement Access databases.
•Responsible for management of travel authorizations, travel vouchers, and related internal financial requirements.
• Monitor Performance Reports for Civilian personnel and ensures performance reports are current, accurate and submitted on time.
•Manages the Training Continuum database and prepares training reports; ensures all training from inception through completion is recorded in the databases.
•Manages the Procurement Services learning management portals; uploads information, course updates and training records into the respective learning management repositories; maintains records of Procurement Analysts, Contracting officers and Management personnel for four divisions.
•Review procurement documentation packets prepared by analysts requiring Procurement Director’s signature.
•Prepare correspondence, reports, and PowerPoint presentations according to proper formats and regulations.
•Coordinate conferences (e.g., reserve conference rooms, set up video, conference call and arrange for conference call in numbers).
•Participates and serves as Timekeeper, reviewing and tracking timecards for 60 Procurement Services civilian personnel.
•Ensure new hires set-up of office space, telecommunications, and mail delivery.

Patient Transportation Coordinator @ Washington Hospital Center
Oct 2007 — Jul 2008

•Maintain hospital transportation system, Supervise 10+ transporters.
•Coordinate and oversee documentation of administration activities.
•Oversee timely transporting of patients.
•Ensure timely communication of all office correspondence.
•Ensuring accuracy of daily reports and supplies.
•Maintain hospital compliance with OSHA needle boxes.
•Daily communication with Washington Hospital Director and Managers on office functions.

Clincal Data Manager Supervisor @ National Institute of Health
May 2004 — Jul 2007

•Supervised 10+ Data Managers/ conduct yearly performance evaluations/interviews for hiring.
•Provide training to all Senior Data Managers, Data Abstractors, and Data Entry Techs software and hardware issues while supervising, troubleshoot.
•Responsible for overseeing 43 Oncology and HIV protocols; ensuring accuracy of data, efficient data management, and protocol integrity is adhered to.
•Coordinate and oversee data entry and document administration activities to produce efficient, quality data management products that meet National Cancer Institute’s (NCI).
•Generate complex reports using relational database systems, perform quality assurance checks, and implement quality, improvement processes to maintain data integrity and perform data entry.
•Coordinate monitoring agency audits and site visits. (E.g., organizing pre-audit arrangements, responding to audit clarifications).
•Conduct orientation training for newly hired CDM staff and mentoring of existing staff.
•Develop and maintain team-specific data management and SOPs for clinical operations.
•Ensure that the research personnel maintain GCP standards and IRB regulations.
•Responsible for entering, submitting, and editing data in Oracle Clinical database, ensuring that the sponsors retrieve quality data.
•Responsible for understanding and abstracting accurate Serious Adverse Event within research databases against clinical report source documentation.

Clinical Data Manager @ Milliennium Clinical Research
Aug 2002 — May 2004

•Responsible for a variety of Clinical Trial Studies, i.e. acne, sinusitis,common cold and numerous asthma and oral contraceptive clinical research studies.
•Created CRFs in accordance with GCP guidelines.
•Prepared all studies for standard FDA audits.
•Perform web base data entry.
•Managed all regulatory binder ensuring consistency with protocols and IRB.
•Managed phase 3 and 4 clinical research trials.
•Managed documentation, submitted quarterly reports, and maintain records in accordance with the CRO, IRB, and JCAHO standards.
•Maintained investigational study drugs and materials.
•Coordinate monitoring agency audits and site visits. (E.g., organizing pre-audits providing study materials, responding to audit clarifications).
•Responsible for generating reports and submitting all Serious Adverse Events to the CRO.
•Developed Standard Operational Procedures (SOP’s) per protocol.

Office Manager @ Advent Health Group
Aug 2001 — Aug 2002

•Managed daily operations within Medical office, (E.g., patient flow, scheduling).
•Responsible for generating reports and submitting budget requests to Physicians.
•Maintained accounts receivables, billing, supplies and insurance payments.
•Maintain Physicians credentialing and renewal of varies certifications.
•Support Office Administrator, Physicians, and facilitate corporate meetings.
•Maintain supplies and ordering (e.g., Laboratory/Clinical supplies).
•Managed Business office functions and human resources functions to include payroll,troubleshooting, employee benefits, reviewing and processing staff actions.
•Supervised 8 employees, perform evaluations, interviews, and staff training.
•Maintain office in accordance with OSHA and HIPPA standards.

Senior Clinical Assistant @ Women's OB/GYN Practice
Oct 1988 — Aug 2001

•Managed all clinical functions (e.g., patient flow, scheduling)
•Triaged, prepared pre-operative and post-operative patients.
•Communicate Medical Laboratory and diagnostic results to patients.
•Assist Physicians with exams and maintained office in accordance with OSHA standards.
•Scheduled surgeries via surgical centers and hospitals.
•Supervised 9 employees, preformed evaluations, interviews and ensured staff training.
•Support Office Administrator, Physicians, and facilitate corporate meetings.
•Managed Business office functions (e.g., insurance verifications, patient billing).
•Perform all patient vitals and medical history documentation.
•Perform phlebotomy and prepare all specimens for laboratory process.
•Maintain supplies and ordering (e.g., Laboratory/Clinical supplies).
•Managed appointment scheduling and telephones.

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