Rebecca Sorrells

Rebecca Sorrells

1036 Kanawha St

Glasgow, VA 24555

540-817-5766

rchittum91@gmail.com

• Currently enrolled in Pharmacy Technician Program and certification completion
• Incoming calls, scheduling patients, consulting with patients regarding lab results, x-ray/imaging results, appointments with referrals set-up for patient with instructions and doctor recommended diet plans, dictating doctor’s notes, filing, obtaining vital signs and patient chief complaint, patient immunizations (B12, allergy, flu, pneumonia, etc), obtain blood work, throat swabs, etc with correct equipment in vials along with patient information for lab work as ordered by physician
• Exceptional customer service skills
• Purchasing supplies and products, maintain inventory of all supplies and products
• Coding and Insurance billing, account receivables, payables, daily closing accounting procedures (receipts, cash register balancing) daily/weekly/monthly accounting reports, bookkeeping
• Excellent communication skills
• Detail oriented, organized, ethical, high integrity, ambitious, determined
• Accountable, positive, enthusiastic, dedicated, persistent, resourceful

Pharmacy Technician and Medical Experience

Dabney S Lancaster, Pharmacy Technician Class 2014 to 2015, Dispense, distribute, maintain, store and knowledge of a variety of drugs. Receiving, storing and maintaining inventory of merchandise, supplies, compounding agents, drugs, etc. Receive and process prescriptions via in person, via automated service and via telephone. File insurance, code accounts and process payments.

Glasgow Volunteer Rescue Squad, EMT-Basic and Class 3 EVOC Certification, July 2011 – Current, Respond to requests for emergency assistance within assigned territory, provide emergency medical assistance within EMT Basic scope of practice including assessing patients & providing appropriate medical care, and giving deemed necessary treatments including oxygen, aspirin, oral glucose, inhaler, nitroglycerin, & epi pen. Assess patient before, during, & after any treatment is given, identify any response to the treatment, and report treatment along with response. Assess patient’s vital signs including blood pressure, pulse, oxygen stats, respirations, glucose & temperature upon arrival & during transport, question patient and/or family members or bystanders regarding patient’s condition, perform diagnostic tests including CO2 detector, 12 lead ekg & objective tests (Glasgow Coma Scale, Cincinnati Stroke Scale), transport patient to ER & transfer care to ER staff, patient information & patient report given to ER staff & copy of report maintained at squad building, maintain appropriate level of supplies in ambulance, including checking & replacing expired items. Maintain certifications including training, continuing education hours, testing, etc.  

Management/Sales Experience/Accounting Experience

Natural Bridge of Virginia, Front Desk Manager (Current) and Sales Manager, 2013 to Current, 2007 to 2010 and 1998 to 2004.

Holiday Inn Tanglewood, Sales Manager, 2006 to 2007, Supervision of ten front desk employees including scheduling, setting policies, hiring/evaluations/termination, staff meetings, maintain labor costs, and training. Responsible for lobby gift shop including ordering items, stocking, inventory, cost and pricing, as well as finances (opening/closing/registers/deposits/balancing to be certain credit cards, cash, checks are correct. Responsible for increasing occupancy, dining, banquet/meeting room rental, attraction tickets and overall group revenue through Elderhostel Programs, senior centers, retirement facilities, tour operators, churches, associations & businesses including those in the medical field and many more. Event planning, meeting room set-ups, sleeping room arrangements, attraction visits prearranged, and scheduling & management of groups from planning to arrival to departure & rebooking. Develop & implement annual and monthly marketing plans. Attend industry association meetings, tradeshows, consumer shows, chamber events & seminars. Adhere to established revenue & expense budgets. Design creative marketing strategies along with effective tools to ensure success such as flyers, trade show booths, proposals, etc. Develop group agendas including menus, rooms, meeting rooms, & attractions and ensure accuracy of services & products through effective communication with all departments involved. Sell to qualified clients utilizing an effective sales process including designing presentations and writing proposals. Ensure repeat business by managing account database and calling clients on a periodic basis. Responsible for achieving weekly sales call goals, setting up and performing site visits with clients & managing client events. Excellent customer service skills and follow through.

Customer Service Experience

Rockbridge County, Communication Operator, 2010 to 2013, Responsible for answering all incoming calls and provide citizens with assistance.

First Media Radio, Account Executive, 2004 to 2005, Responsible for increasing advertising revenues by designing successful advertising campaigns for clients.

American Management Technologies, 2005 to 2006, Responsible for selling a human resource/payroll/benefit package to small businesses in Rockbridge County using a consultative selling approach

Willson Walker House Restaurant, Assistant Manager, August 1992 – August 1998, Responsible for daily operations of the restaurant during my scheduled shifts/days including managing all staff, daily sales reports, daily deposits, account receivables & payables, payroll, scheduling, inventory, and all aspects of the business

Medical Billing/Office Experience

Craigsville Medical Center, August 1994 – August 1998, Responsible for scheduling appointments, signing in patients, typing dictation/notes into charts, reviewing and calling patients with lab/x-ray results, insurance billing, apply insurance to patient accounts, accounts receivable and payable, escort patient to exam room, obtain vitals, assist doctor with procedures and exams, file charts, etc

Responsible                                   Dependable                             Accountable

Dedicated                                     Integrity                                  Resourceful

Self-Starter                                    Multi-Task                               Loyal

Independent                                  Professional                             Team Player

Timely                                           Prompt                                                Flexible          

Detail Oriented                             Customer Service                    Leadership