Heather Williamson

<!–[if !supportLists]–>·         <!–[endif]–>Leadership

<!–[if !supportLists]–>·         <!–[endif]–>Quality Outcomes

<!–[if !supportLists]–>·         <!–[endif]–>Joint Commission Accreditation

<!–[if !supportLists]–>·         <!–[endif]–>Patient Satisfaction

<!–[if !supportLists]–>·         <!–[endif]–>Quality Assurance

<!–[if !supportLists]–>·         <!–[endif]–>Staff Development

Professional Experience

Sentient Medical Services, Hunt Valley, MD                                                                                         2012 to 2013

Vice President of Clinical Services

• Manage the comprehensive delivery of intraoperative neuromonitoring
• Lead activities and team performance of multiple management tiers
• Oversee recruitment and hiring of all surgical neurophysiologists and managers
• Ensure opportunities for staff development working in concert with Directors of Education and Training
• Serve as chairperson of Quality Team, overseeing responsibilities associated with Joint Commission accreditation

CareFirst Patient Centered Medical Home, Mid-Atlantic Region                                                           2011 to 2012

Senior Regional Care Coordinator

• Trained staff on identification of patients with health management issues
• Trained staff on development and implementation of health management plan including maximizing benefits, education on disease management, and use of appropriate modalities to enhance quality of life
• Mentored, developed, and coached team of RNs for improved quality of care and decreased costs
• Ensured continual focus on patient and customer satisfaction
• Drove a high level of staff performance through mentoring, benchmarking, and leading by example

Care Management Associates, Bethesda, MD                                                                                          2010 to 2011

Geriatric Care Manager

• Worked with family members to optimize qualify of life for patient and family through development of care plans
• Performed home assessments, identified safety hazards,
• Worked in cooperation with ancillary, nursing, and other team members to achieve high quality outcomes and
• Achieved quality outcomes and high level of satisfaction for private pay patients

Warman Home Care, Gaithersburg, MD                                                                                              2007 to 2010

Director of Care

• Led clinical services division through autonomous oversight of daily operations, including training and Joint Commission accreditation, and developed policies, procedures and best practices

Professional Healthcare Resources, Washington, D.C.                                                                           2002 to 2007

Clinical Manager

• Provided clinical and performance management of multidisciplinary home care delivery staff

Previous work experiences include Home Care Coordination and Clinical Nursing from 1997 through 2002, and Hospital Corpsman in United States Navy from 1993 to 1995.

Education and Training:  Associate Degree in Nursing, Completed May 1997, Bachelor of Science in Nursing, Completed June 2010, Certification, Case Management