- 2312 Country Glen Court, United States of America
- September 17, 2012
Dynamic leader with outstanding management skills in Healthcare/Clinical Administration. Directed, supervised and evaluated work activities of 50 Patient Administration Department employees, 60 Nursing Service employees and managed 14 functional healthcare work areas. Excellent communicator maintains communication between governing boards, medical staff, and department heads by attending board meetings and coordinating interdepartmental functioning. Delivered exceptional customer service as TRICARE Health Benefits Advisor / Billing Coordinator and conducted personal qualification training for new employees.
Education
Coastline Community College, Fountain Valley, CA
Associates Candidate in Health Science Technology, Mar 2013
• 3.0/ 4.0
University of Maryland, College Park, MD
Completed coursework towards General Education, December 1993
• 3.0/4.0
Central Texas College, Killeen, TX
Completed coursework towards General Education, July 1989
• 3.0/4.0
ADDITIONAL SKILLS
• Skilled in Microsoft Office (Word, Outlook, Excel, PowerPoint), SharePoint, Access
• Effective Department Management Course
• Facilitating Quality Improvement Process
• Total Quality Leadership for Leaders in Medicine
• Environmental and Health Safety Training
• 60 hours Safety Supervisor Training
• Public Affairs Policy & Regulations Course
Experience
ENGILITY CORPORATION (FORMERLY L-3 COMMUNICATIONS), Chantilly, VA
Exercise Planner, May 2006 – present
• Works in accordance with the Joint Exercise Life Cycle (JELC) to prepare and assist in conducting joint military/DSCA CBRNE Consequence Management exercises in preparation for real world operations. Supports coordination of plans with other DOD, Federal and State agencies. Familiar with Federal, DOD and staff operational exercises for Consequence Management of a CBRNE event. Including scenario development, drafting exercise injects Master Scenario Event List development, writing Exercise Directives, Exercise Plans, and developing After Action Review reports. Drafts and reviews Execution Orders and Fragmentary Orders for all exercises and operations, observes military exercises, draft collection plans, builds and provides briefings, collects and consolidates training objectives for each exercise, assists the personnel department in coordination and management of the exercise support manning document.
NAVAL SCHOOL OF HEALTH SCIENCES, Portsmouth, VA
Senior Manager for Administration, Oct 2003 – May 2006
Education support officer and personnel operations manager for over 30 military schoolhouse instructors and staff. Reviewed and corrected daily correspondence, fitness reports, evaluations, military awards, instructions and directives. Redesigned the Command Organizational Chart in compliance with new staffing adjustments and rewrote the instruction to show new organization and operations.
• Developed and implemented a database for tracking over 200 correspondence, policies, instructions and awards.
• Developed flowcharts for instructor training and evaluation processes and coordinated advancement and general training for 400 staff and students.
• Constructed a Plan of Action and Milestones for three organizational projects involving merging of department functions, restructuring guidance for instructor training and training program procedures, completing all tasks ahead of schedule.
COMMANDER U.S. SECOND FLEET, Norfolk, VA
Medical Intelligence Officer/ Medical Planner, Oct 2000 – Oct 2003
Special Administrative Assistant for Commander Second Fleet. Supported Fleet Surgeon with all medical administrative procedures, to include: planning fleet/joint medical training exercises, writing concept plans, development plans, instructions and directives.
• Developed Standard Operating Procedures for medical logistics, medical intelligence operations and medical planner guidelines.
• Medical Liaison for all healthcare related issues concerning U.S. Battle Group medical departments assigned to Commander Second Fleet.
U. S. NAVAL HOSPITAL, ROOSEVELT ROADS, Roosevelt Roads, Puerto Rico
Assistant Head, Patient Administration Department/Senior Manager Nursing Services, Oct 1997 – Oct 2000
Directed, supervised and evaluated work activities of 50 Patient Administration Department employees, 60 Nursing Service employees and managed 14 functional healthcare work areas. Planned, implemented and administered programs and services in a health care facility, including personnel administration, safety and training. Maintained communication between governing boards, medical staff, and department heads by attending board meetings and coordinating interdepartmental functioning. Assistant Emergency Management Officer reorganized the Mass Casualty and Foul Weather Plans and coordinated five Mass Casualty Disaster Drills.
• Maintained computerized record management system to store more than 2000 inpatient and outpatient records.
• Prepared activity reports to inform management of the status and implementation plans of programs, services, and quality initiatives.
• Established work schedules and assignments for staff, according to workload, space and equipment availability.
• Delivered exceptional customer service and conducted personal qualification training for new employees.
U.S NAVAL HOSPITAL NAPLES, ITALY, Naples, Italy
Senior Manager for Branch Medical Clinic, Oct 1993 – Oct 1997
• Supervised, trained, and evaluated 20 employees assigned to healthcare facility.
• Extremely effective leader in healthcare planning, development and research. Designed and implemented a personnel readiness tracking system to report medical readiness status for over 300 staff employees.
• Developed a monitoring and inventory system to track all HAZMAT material and MSDS (Material Safety Data Sheets) required documentation.
• As Contingency Operations Officer, coordinated planning, training and the deployment of two Surgical Response Teams in support of U.S. operations in Bosnia.
June 1982 – Oct 1993 served at various navy medical facilities in the United States and abroad.