Performance-driven Ops Leader with more than 20 years of experience overseeing operational and financial performance for diverse organizations. Exceptionally skilled at coordinating and directing business growth activities. History of evaluating business performance and implementing process improvement plans. Proven ability to recruit, hire, train, and manage high-performing teams. Talent for leveraging communication skills to articulate and gain buy-in to achieve shared goals. Adept at forming and maintaining collaborative relationships with internal and external Executives. Expertise includes:
Change Management • Business Development • Benefits/Compensation • Employee Relations • P&L
Account/Territory Management • Product Marketing • Negotiations • Presentations • Branding
Consulting • Public Relations • Needs Assessment •Market Analysis • Customer Service
Education
MBA, Florida State University – Tallahassee, FL
MS, Biological Sciences, University of Florida – Gainesville, FL
BA, Criminology, University of Florida – Gainesville, FL
Experience
ApolloMD – Atlanta, GA 1/2013 to 7/2013
Privately held, Multispecialty Physician Group.
Vice President of Operations
Hired to oversee the operations of multiple emergency medicine department practices. Directed physician recruiting and retention by leading team of recruiters and credentialing personnel. Maintained relationships with client C-Suite staff representing company as member of the leadership team. Identified and managed local leadership and support staff. Reviewed financial reports and managed key metrics to indentify operational improvements efforts to increase revenues. Facilitated the conversion of recruitment software to SalesForce platform.
EmCare Physician Services, Inc. – Pensacola, FL 8/2008 to 12/2012
Division of Emergency Medicine Services Corporation providing outsourced Physician services.
Regional Practice Administrator
Hired to oversee operations across multi-specialty physician practices. Managed 12 Emergency and Hospital Medicine accounts. Coordinated Physician recruiting and operations management. Created and implemented business plans. Handled retention and profit goals. Prepared and updated schedules. Maintained responsibility for practice finances. Reviewed monthly financial statements.
Directed client relations and resolved conflicts. Negotiated Physician contracts. Collaborated with Legal, Risk, Finance, Credentialing, Provider Enrollment, and Billing departments. Participated in annual budgeting processes. Facilitated individual and team professional development. Cultivated new business opportunities. Reported to Chief Operations Officer. Managed revenues of $7M+.
• Exceeded gross profit targets by more than 12% during first 2 years and more than 27% during year 3 generating additional gross profits of $315K+.
• Selected by CEO to represent region on Corporate Steering Committee responsible for restructuring Physician recruiting processes across all business lines, developed and tested new recruiting software using SalesForce.com program. Regional Superuser.
• Secured additional revenues by renegotiating contract amendments with 4 hospitals and supported closing of 8 contracts in region in partnership with Vice President of Business Development.
• Served as primary point-of-contact for new hires during initial 90-day training period and provided staff with guidance on crisis management and clinical reviews.
• Completed 50+ new practice pricing surveys and supplied 53K+ hours of Physician coverage yearly.
MD MedicareChoice – Pensacola, FL 8/2007 to 8/2008
Medicare HMO third-party Administrator providing back-office services supporting insurance products.
Regional Coordinator
Hired to establish complete provider network for Medicare/Medicaid HMO. Managed Network Development and Provider Relations teams. Coordinated business expansion activities. Ensured compliance with state audits and federal guidelines. Conducted negotiations with healthcare providers and facilities. Supported credentialing processes. Analyzed and resolved customer problems.
• Contracted with providers in every Medicare required specialty within 3 months and closed network participation agreements with 250+ providers.
• Trained and managed Provider Relations Representatives team following successful establishment of complete Physician network.
Securiguard, Inc. – Milton, FL 7/2005 to 8/2007
Leading provider of security services to government and commercial sectors worldwide.
Corporate Representative and Recruiter
Represented all major clients in state. Managed Human Resources including background checks, reference checks, employee testing, and benefits administrations. Recruited and hired personnel. Served as liaison with corporate office. Conducted site visits to evaluate performance.
• Recruited 200+ Officers for 3 Naval institutions statewide.
• Retained more than 85% of previously recruited staff during stop work order.
MILITARY EXPERIENCE
United States Navy 2/1993 to 10/2002
Hospital Corpsman Second Class
Served in numerous Administrative and Clinical roles. Managed military and civilian staff in clinical environments. Trained staff of 25. Worked across diverse patient care areas. Monitored medical records and screenings. Coordinated customer service activities.
• Received Navy Achievement, Good Conduct, and National Defense Service Medals.